Right of withdrawal

You have the legal right to withdraw from your online purchase within 14 days of receipt, without giving any reason. At Mirai Cards, we voluntarily extend this period to 30 days. If your order arrives in multiple shipments, the period starts on the day you receive the last item.

How to start a return

• Notify us within 30 days of receipt via [link], our support page or info@miraicards.com. Include your order number and the items you want to return. You may use the model form at the bottom of this page, but this is not required.
• You will receive a confirmation of your notification.
• Send the items back within 14 days of your notification to: Mirai Cards, Rijn 12, Unit 62, 2491 BG Den Haag, the Netherlands.

We cannot process parcels received without prior notification, or returns notified after the return period has ended.

Return shipping

Return shipping costs are your responsibility. We do not provide return labels. You bear the risk during return shipping, so we recommend a tracked shipping method. Please pack the items carefully, preferably in their original packaging.

Condition of the product

We inspect each item once it arrives. You may only handle a product as you would in a shop to assess it. If an item has lost value due to further use or damage, we will deduct that loss in value, per item, from the refund amount.

Sealed products, such as booster packs, booster boxes and similar products, lose their entire value once opened. For opened sealed products, the loss in value is therefore equal to the full purchase price. Unsure about a specific item? Please contact us beforehand.

Refunds

We will refund you within 14 days of your notification, using the payment method you used for your order. We may withhold the refund until we have received the items, or until you have shown proof of return shipment, whichever comes first.

If you withdraw from your entire order, we also refund the original shipping costs, up to the cost of our standard shipping. For partial returns, shipping costs are not refunded.

Defective, damaged or incorrect items

Please check your order upon receipt. If an item is defective, arrived damaged, or you received the wrong item, contact us as soon as possible via our support page, preferably with photos. In these cases, the legal guarantee applies and we will repair, replace or refund the item at no cost to you. This is separate from your right of withdrawal.

Exchanges

Want a different item? Return the original item following this procedure and place a new order.

Questions

Contact us via our support page.

Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

To: Mirai Cards, Rijn 12, Unit 62, 2491 BG Den Haag, the Netherlands, info@miraicards.com

I/We () hereby give notice that I/We () withdraw from my/our (*) contract of sale of the following goods:

• Order number:
• Item(s):
• Ordered on () / Received on ():
• Name of consumer(s):
• Address of consumer(s):
• Signature of consumer(s) (only if this form is submitted on paper):
• Date:

(*) Delete as appropriate.