LUNA Capital - EN

Our Shipping Policy is designed to provide clarity regarding the processing, delivery and tracking of your orders. We value your trust in our services and are committed to ensuring that your items reach you in a fast and efficient manner. Please take a moment to review our Shipping Policy below for details on shipping options, delivery times and tracking information. If you have any questions or require further assistance, please do not hesitate to contact our dedicated customer service team via our Contact Us page.

Order Processing Time

Processing time:

• Orders are typically processed within 2 business days of the purchase date.
• Processing times may be extended during periods of high demand or promotions.
  
  

Order confirmation:

• You will receive an email confirmation once your order has been successfully placed.

Shipping Methods and Rates

Shipping options:

• We offer several shipping options including standard and expedited shipping. Available options will be displayed during the checkout process.
  
  

• Shipping rates are calculated based on the weight of your order and the destination.
• You can view the shipping costs during the checkout process, before completing your purchase.

Delivery time

Estimated Delivery Time:

• The estimated delivery time depends on the shipping method chosen during checkout.
• Shipping usually takes 5-7 business days.
  
  

Delays:

• Delays may occur due to unforeseen circumstances, such as weather conditions or carrier issues. While we strive to meet estimated delivery times, we cannot guarantee them.

Order Tracking

• Once your order has been shipped, you will receive a shipping confirmation email with a tracking number.
• Please use the tracking number provided to track the status of your delivery.

International Shipping

International Orders:

• We offer international shipping to select countries. International shipping rates and delivery times vary based on destination.
  
  

Customs and Duties:

• Customers are responsible for any customs fees, duties or taxes imposed by the destination country.

Incomplete or Incorrect Shipping Addresses

Verification:

• Please ensure your shipping address is accurate and complete during the checkout process.
• We are not responsible for orders shipped to incomplete or incorrect addresses provided by the customer.
  
  

Reshipment:

• If a package is returned due to an incomplete or incorrect address, we may charge an additional shipping fee to reship the order.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags attached, and in the original packaging. You will also need the receipt or proof of purchase.

To initiate a return, you can contact us via our contact page . Please note that returns should be sent to the following address: Rijn 12, Unit 62, Den Haag, 2491 BG, Netherlands.

Return Shipping Costs

Customers are responsible for the cost of return shipping. We do not provide pre-paid return labels.
You can choose a shipping service yourself, but we recommend using a traceable shipping method, since we are not responsible for lost or delayed returns.

If your return shipment is accepted, we will give instructions on how to send the package. Products sent back to us without prior approval are not accepted. Keep in mind that the shipping times can be longer if you live outside the Netherlands.

You can always contact us for questions about returns via our contact page .

Damage and Problems

Please inspect your order immediately upon receipt and contact us straight away if the item is faulty, damaged or if you have received the incorrect item so we can assess and rectify the problem.
Certain types of items cannot be returned, such as booster packs, booster boxes and other similar products. Please contact us if you have questions or concerns about a specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Swap

The fastest way to ensure you receive the correct item is to return the item you have. Once your return is accepted, you can make a separate purchase for the new item.

3-day cooling-off period for the European Union
Notwithstanding the above, if merchandise is shipped to the European Union, you have the right to cancel or return your order within 3 days for any reason and without giving any reason. As stated above, your item must be in the same condition as you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

Refunds

We will send you a message once we have received and inspected your return to let you know if your refund has been approved. If your return is approved, your original payment method will be automatically credited within 10 business days. Please note that it may take some time for your bank or credit card company to process and post your refund.

If more than 15 business days have passed since we approved your return, please contact us via our contact page .